Baaya endeavours to ensure that every transaction at our website is seamless. We take great
care in
delivering our products and adhere to the highest quality standards. However, it is in the
nature of
handmade products that they differ from one another and from the photographs presented, or
that
they contain natural patterns found in the material used.
As a policy, we do not offer returns or exchanges on products that are delivered in good
condition as
per the order placed. However, if the product is wrongfully delivered (product doesn’t match
the item
in the order confirmation) or has a genuine quality/manufacturing defect then we are open to
extending full refund or re-fulfilling your order.
GENERAL
To return or exchange a product or report a damage in transit, please get in touch with our
Customer
Care within 48 hours of delivery:
● by telephone at +91-9372833045 between 10.00AM to 8 PM.
● by email at info@baayadesign.com with your order number, date of transaction, delivery
address and image of the wrongfully delivered or defective item.
Our customer care team will look into the issue and revert back within 48 working hours.
